Programs & Resources

Take advantage of these valuable programs and resources to better manage your health and financial well-being.

Virtual Care

With virtual care visits, Avista’s Premera Blue Cross members can see a doctor via computer or mobile device and get answers 24/7, 365 days a year. Virtual care provides fast, convenient diagnosis and treatment for many common conditions through a video consult on your smartphone or computer.

Virtual care visits are available to you and your dependents who are enrolled in one of Avista’s Premera Blue Cross medical plans.

Virtual Care Partners

  • Transcarent for general medicine, dermatology, and mental health care.
  • Talkspace for private messaging and live video conference with a licensed therapist for behavioral health.
  • Workit Health and Boulder Care for substance abuse treatment.
  • Omada for outpatient rehabilitation/physical therapy.
  • Rula and Spring Health for personalized mental and behavioral health support.

Teladoc

Teladoc combines technology with coaching to help you live a better and healthier life. When you enroll, you will receive all of the following, at no cost to you:

  • A glucose meter with a touch screen monitoring device that uses cellular technology to automatically upload your glucose levels and provide you with real-time results
  • Unlimited test strips
  • Lancing device, lancets, and carrying case
  • Personalized feedback and tips with each reading
  • 24/7 access to certified diabetes coaches who can help you set goals and adopt healthy habits — they will also reach out to you if your reading is out of range, to lend support when you need it most
  • Standard Weight Management: An app-based program providing expertise and support on weight loss, weight management, nutrition, exercise, sleep, and stress management

2nd.MD

When you enroll for medical coverage through Avista, you will have access to 2nd.MD. This service provides confidential second opinions and medical advice from some of the country’s premier physicians to help you receive the most appropriate care for your situation. They can also help you find the best doctor to help treat your particular illness or injury. This benefit is 100 percent confidential and offered at no charge to enrolled employees and dependents.

For more information, go to the  2nd.MD website or call 1.866.841.2575.

Health Advocate

You and your eligible family members, including parents and parents-in-law, have access to Health Advocate, a leading national health advocacy and assistance company. You do not need to enroll in an Avista medical plan to use Health Advocate.

Health Advocate provides many important services to help you and your family members resolve health care-related issues, balance your life and work, and make healthy lifestyle changes.

You have access to personal health advocates who can assist you and your eligible dependents with the following services:

  • Finding a doctor or hospital
  • Resolving billing and claim issues
  • Getting a second opinion for a diagnosis and expediting appointments
  • Understanding conditions, test results, prescriptions and treatment options
  • Finding eldercare and support services
  • Understanding Medicare
  • And more…

For more information, go to Health Advocate, call 1.866.695.8622 or email answers@healthadvocate.com.

Mental Health Provider Match

Matchmaker is a behavioral health navigation program that allows you to be matched with mental health providers who meet your specifications and schedules. The program guarantees you can get the care faster than calling around to make sure providers are taking new patients.

Cancer Support

Thyme Care is a cancer support program that helps you and you family navigate a cancer diagnosis and treatment by offering 24/7 support. This includes help finding transportation to appointments, picking out an oncology team, and helping guide conversations about side effects in between oncology appointments or treatment. Thyme will coordinate with the patient’s providers so that both access the electronical medical records to ensure proper integration and coordination.